Frequently Asked Questions
Complete Setup:
2 Day Timeline:
Appt Dateβ Booking Site Setup
24 Hrs. LaterΒ β Design Setup
48 Hrs. LaterΒ β Design Uploaded
Next DayΒ β Review Period
Design Setup Only:
1 Day Timeline:
Appt Date β Design Customized
24 Hrs. Later β Design Uploaded
Next Day β Review Period
Info Needed for Setup:
Complete Setups, Setup details will be collected using a form at time of scheduling. The form will show once a date and time has been selected
For design only setups, I will copy your policies from your current booking site and upload the design once finished β‘
Design Templates:
I will change accessories such as swapping out a nail polish bottle with lash accessories etc. to match your profession. Color changes are included...
I will not make changes to the design itself and will only customize one design per order. Please be sure to choose a design you like β‘ ΜΜ
Requesting Changes
Youβll have a 24-hour review period to look over your booking site and request any adjustments at no extra cost
To keep things smooth and on schedule, please submit all change requests at the same time
After setup is complete, youβll also receive a video tutorial that walks you through how to make future updates on your own β‘
Site Access:
For a smooth and stress-free setup, Iβll need temporary access to your booking site
This helps me take care of everything for you without all the back-and-forth messages
Your privacy is very important to me, so once the setup is complete, I recommend updating your password for peace of mind β‘
I use Square:
Square is one of the payment processors used by Acuity Scheduling to collect payments
Since you already have an account with Square, we will simply connect your Square account to Acuity Scheduling
You will continue collecting your payments through Square, but appointments will now be booked through your new Acuity site β‘
What is the Refund Policy?
Because I begin working on your booking site the same day your service is scheduled, all sales are final
However, I understand that things come up. Youβre welcome to reschedule your appointment up to 24 hours before the scheduled start time
I truly value your trust, so please review the service details before booking, and feel free to reach out with any questions to ensure you feel confident moving forward β‘
Discount Codes:
Discount codes can only be used 1x and cannot be combined with other discounts β‘