Frequently Asked Questions
Tutorial details:
The tutorial is 1hr: 45min long and there are 17 guided chapters! The videos are straight to the point, no small talk and no music. The audio is clear, at a steady pace and easy to understand!
Turnaround times:
Design only is within 1 day!
Setup Bundle is within 2 days!
How long do I have to provide the info?
Appointments must be made within 30 days of purchase! Setup details will be collected using a form at time of scheduling. You do not have to email any information
For design only purchases, I will copy your policies from your current booking site. Only your booking link is needed
Design Templates:
I will change accessories such as swapping out a nail polish bottle with lash accessories etc. to match your profession. Color changes are included...
I will not make changes to the design itself and will only customize one design per order. Be sure to choose a design you like!
Setup Bundles (making changes)
You will have the opportunity to review your site and design for any possible changes and will receive 2 revisions at no additional cost. Each edit request is considered a revision, so please do not request changes too quickly
For ex: if you ask to change 4 things at once that is one revision. If you ask to change 1 thing, that is also one revision
Please take at least 24 hours to review and request all changes at once for your benefit. Final changes must be requested within 3 days of delivery!
Access:
Pease understand that I will need to access your Acuity account for " Site Setup and Setup Bundle" orders
Please copy or backup any photos or text that is currently in your policy/design section.
I will notify you once your project has been completed so that you can change your login password.
I use Square:
Square is one of the payment processors used by Acuity Scheduling to collect payments
Since you already have an account with Square, we will simply connect your Square account to Acuity Scheduling
You will continue collecting your payments through Square, but appointments will now be booked through your new Acuity site!
What is the refund policy?
All sales are final. Please reschedule your setup at least 24 hours before your appt starts!
Discount codes:
Discount codes can only be used 1x and cannot be combined with other discounts!